VT
Vuyokazi T
1 reviews | Active since Dec 2013
09 Nov 2020, 12:24
Refund
The T&C for their insurance are clear, you will not be covered if the car inspection is done. I have cancelled the insurance and I didn’t do the inspection meaning I was not covered , but I did not get the full refund. I sent them an email, no response.
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
09 Nov 2020, 13:50 Hello Vuyokazi,
We acknowledge the receipt of your complaint.
Our team will be in touch.
Kind Regards
The Dialdirect Insurance Team
We acknowledge the receipt of your complaint.
Our team will be in touch.
Kind Regards
The Dialdirect Insurance Team
Dialdirect's reply09 Nov 2020, 13:50
Official
Hello Vuyokazi,
We acknowledge the receipt of your complaint.
Our team will be in touch.
Kind Regards
The Dialdirect Insurance Team
We acknowledge the receipt of your complaint.
Our team will be in touch.
Kind Regards
The Dialdirect Insurance Team
VT
Vuyokazi T's updateReviewer Update
10 Nov 2020, 16:53I would appreciate if I can get your feedback in writing. I also wrote an email before this review, still no feedback.
VT
Vuyokazi T's update10 Nov 2020, 16:53
Reviewer Update
I would appreciate if I can get your feedback in writing. I also wrote an email before this review, still no feedback.
Dialdirect's replyOfficial
18 Nov 2020, 09:12Hello Vuyokazi,
We can confirm that we have attempted to contact you but could not reach you.
The matter has been investigated and an additional refund was processed.
An e-mail containing further information has been forwarded to you.
Regards,
The Dialdirect Team.
We can confirm that we have attempted to contact you but could not reach you.
The matter has been investigated and an additional refund was processed.
An e-mail containing further information has been forwarded to you.
Regards,
The Dialdirect Team.
Dialdirect's reply18 Nov 2020, 09:12
Official
Hello Vuyokazi,
We can confirm that we have attempted to contact you but could not reach you.
The matter has been investigated and an additional refund was processed.
An e-mail containing further information has been forwarded to you.
Regards,
The Dialdirect Team.
We can confirm that we have attempted to contact you but could not reach you.
The matter has been investigated and an additional refund was processed.
An e-mail containing further information has been forwarded to you.
Regards,
The Dialdirect Team.
VT
Vuyokazi T's updateReviewer Update
18 Nov 2020, 10:46Email received, and the refund has been received.
VT
Vuyokazi T's update18 Nov 2020, 10:46
Reviewer Update
Email received, and the refund has been received.