TN
Thando N
1 reviews | Active since Nov 2012
07 Sept 2017, 15:03
Refund
I called Dial Direct on the 28th of August to cancel the driver booster payment since I was not told I was going to be charged R138.00 monthly. The agent told me that I will get the refund within 2-3 days and there is still no refund on my side. Called Dial direct today and the agent that I spoke to said the refund was not requested. I need my R138 payment back as I need to make a payment for my life cover which is due on the 11th.
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Replies (2)
Dialdirect's replyOfficial
07 Sept 2017, 15:05Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply07 Sept 2017, 15:05
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
18 Sept 2017, 11:32Thank you for your patience while we looked into this matter.
We can confirm that the refund was processed and that you can expect the funds to be available within three business days.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply18 Sept 2017, 11:32
Official
Thank you for your patience while we looked into this matter.
We can confirm that the refund was processed and that you can expect the funds to be available within three business days.
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Best regards,