Recovery of Excess

After my car accident on 20th April 2015, I spoke to Dial Direct on many occasions to find out what is happening as far as the recovery of my Excess was going and they kept telling that they could not get hold of the Third party.<br> suddenly last Tuesday 11th Aug, I receive a phone call from Mr Joseph ***ana from Dial Direct / Telesure to tell me that they have indeed recovered my Excess (oh joy:)) and it would be deposited shortly, he said 3-4 working days. It was at his request that I also contact Hello Peter about their service.<br> I have called him two days now and spoke to different people who all said they would get him to return my calls,<br> I am still waiting to hear from him!!!!!:(<br> Amanda