Rea was deserving of the rating as he helped me drop my premium as im battling financially to afford it

Rea was deserving of the rating as he helped me drop my premium as im battling financially to afford it. So thank you. However Dial direct need to help out on some claims grey areas. Moisture from rain and cold snaps affected electronics and i was unable to claim to recover my computer that was damaged by condensation. Its water damage and unforseen. I hope it can be included and updated.