Quick to take payment...slow to pay out!

On the 1st of April 2015 I was involved in a motor vehicle accident, which was clearly not my fault as per the statement from Marcelle Parker. Photos, case number, statement documentation, drivers licences all was mailed through within 24 hours after the accident. My vehicle was fixed within a week, but the inconvenience caused is ridiculous. First of all the telesales promised that the cost for the hired car will be covered. She also promised the car to be delivered and picked up from the dealership where my vehicle was fixed....NOT TRUE! I had to pay cash for delivery and pick-up and for the insurance hiring and later refunded....BUT not the travel and delivery fee.<br> <br> I am now, after several phone calls and mails still awaiting my R3500 access. The offender has already forgotten about the accident and I am still inconvenienced. Maybe it is just me but why does the victim have to pay access? Surely the insurance company claims it back from the offenders insurance...they most properly do get double back and it still effects your no claim bonus...even though you do not claim and you drive carefully!<br> <br> Maybe we should claim more and use our insurance more effectively\!"