****py App!!!

I changed my insurance in January 2020 to Dialdirect, Biggest mistake I've ever made. Their App is suppose to track trips as I drive, but sometimes it doesn't. my settings are up to date, yes. Sometimes I don't get notifications after a trip to indicate whether I was driving or was a passenger. then after 4 hours it decides for me that I was actually driving. When I try to dispute the trip they say there's nothing they can do, the trip has already being added to my score. They said I need 10 trips to qualify for cashback. Since lockdown I have been working from home, and they communicated that they will use the an average of the previous trips to calculate cashback. The few trips that I have taken to the shops have proven me to be the worst driver. Sometimes the App tracks that I have been using my phone while driving, whereas my phone was in the bonnet all the time. The only thing I'm not happy about with this insurance is their App and its inaccuracy. When I take log distance trips its the worst. since lockdown my cashback has decreased from R158 to R49, meaning the less I drive the more money I pay fro insurance.