PROMPT SERVICE BY KYLE SNYMAN / DIAL DIRECT

I called Dial Direct on 18th May 2015 to enquire about increase in my policy after yearly review. I was assisted by a gentleman (also very helpful and efficient - didn't get his name) and explained that I wasn't happy with the increase in policy after review. He did tell me that I shoud have called Dial Direct in April as that was the month my policy would be reviewed every year. He told me that they send out emails advising what increase will be. I acknowledged that I should have phoned in April, but that I was still unhappy with the steep increase. He then immediately transferred me to Kyle Snyman, who promptly proceeded to assist me. He also explained that I should mark my calendar every year to call Dial Direct when my policy would be reviewed, but that he would assist me to try and get a better rate for me. I was very impressed with his efficiency as he was aware that I didn't have much time to speak. He gave me a very satisfactory rate. If only other Companies would have such efficient employees.....our service industry would be better off! Thank you Kyle, keep up the excellent service!