Promised something but when is time deliver, do not deliver......

<p>My vehicle went for repairs and I received a lifetime certificate from Dial direct that if the repairs were not up to scratch they will arrange an alternative transport when the car had to be sent back for repairs. </p> <p> </p> <p>Now I am driving a car that is not functioning well causing more damage while Dial direct now says they will not arrange an alternative transprt, it is the responsibility of the repairer. I have the lifetime certificate stating that they will arrange transport but they blatantly refuse. I spoke to the lady by the name of Sindy at their call center.</p> <p> </p> <p>This is poor service it its best. How do you deny somthig that I have on paper?</p>