1 reviews | Active since Nov 2014
Proline and Dial Direct Appalling Service
<p>My car went in for repairs at Proline and it was taken it by Dial Direct and all ive had are issues with my car since then and i have been speaking to the Assessor Manager at Dial Direct Paul, and all ive been getting from this gentlemen is a bad attitude, no feedbck to my calls, emails or messages. My car has now gone back to the Panelbeater for the 3rd time because of recklessness. All they had to fix was my suv ram and controller because thats what my accident damaged and now ive had issues were my car came back with the door rubbers sticing out, missing knobs that cover parts of the car, one of my fog lights is now damaged because they didnt replace back the sealent correctly on the vehicle. My supension seemed to have also been damaged in the same accident but that claim was denied and i accepted that but they then had to take the car back to the panel beaters to fix the paint job because the paint was peeling and obviosly has to remove the bumper to put back the sealant which im not even sure was done because i just dont trust the work of the Panel beater anymore, and now im stuck with a fog light that had debri inside because i was told they could not replace the light and now i have im trying to get them to assist me because it seems as though the bumper was not put back correctly, there is a wide space between one of the front lights and the bumper and im not getting any luck with Paul the assessor and its pointless me talking to any of the other assesors because he is the manager. The service im getting from Dial Direct is so disgusting and unaccetable and i dont know which other evenue to pursue to get them to take responsibility for messing up bit and pieces of my car, these are the same people that are meant to be giving me peace of mind not to deal with such yet i have been put through hell by them.</p>
Thank you for your comments.
We have requested feedback form our assessing department in this regard and will be in contact with you to discuss the outcome.
Regards,
The Dialdirect Team
Thank you for your comments.
We have requested feedback form our assessing department in this regard and will be in contact with you to discuss the outcome.
Regards,
The Dialdirect Team
I had another assessor come see to look at the issues last week Friday and I'm still waiting for feedback, any kind of feedback but then again Dial Direct being Dial Direct, i must be the one hounding them for an update. This is the same kind of service i received through out the initial claim. If you don't call and be pushed from pillar to post you will never get feedback from them. I'm so appalled.
I had another assessor come see to look at the issues last week Friday and I'm still waiting for feedback, any kind of feedback but then again Dial Direct being Dial Direct, i must be the one hounding them for an update. This is the same kind of service i received through out the initial claim. If you don't call and be pushed from pillar to post you will never get feedback from them. I'm so appalled.
Im still getting a back and forth from Dial Direct and Proline. What kind of customer service is this, they both confused as to what needs to happen going forward.
Im still getting a back and forth from Dial Direct and Proline. What kind of customer service is this, they both confused as to what needs to happen going forward.
