BZ
Bongumusa Z

1 reviews | Active since Jul 2014

25 Feb 2021, 11:30

Premiums insane increase, ABSOLUTELY NONSENE!!!!

In my shock Dialdirect just decides on how much to deduct in my account way above what we agreed up on and when i call to ask for the money, the lady by the name of "Beverly reporting to Rinolen" rudely tells me that i wont be getting my money (the one over deducted in my account).

The most annoying thing i am told that its the yearly increase which i didn't get the communication about.

I am definitely canceling this insurance.

0
Replies (4)
Dialdirect
Dialdirect's reply25 Feb 2021, 11:45
Official
Hello Bongumusa,

We would like to apologise for the service you have received.

We will escalate your matter to our team to look into.

They will contact you with feedback.

Kind Regards,
The Dialdirect Team

Best regards,

BZ
Bongumusa Z's update02 Mar 2021, 07:19
Reviewer Update
Until today no one has ever bothers to call me, this nonsense service continues....
BZ
Bongumusa Z's update02 Mar 2021, 07:19
Reviewer Update
*Bothered
Dialdirect
Dialdirect's reply02 Mar 2021, 10:51
Official
Hello  Bongumusa,

Our team attempted to contact you but were unable to reach you.

We will send a request to them to call you again.

Kind Regards,
The Dialdirect Team

Best regards,