JB
Johann B

1 reviews | Active since Jul 2016

17 Feb 2017, 14:23

PREMIUMS FAR FROM MARKET RELATED

<p>My wife recently bought a car with almost the same retail value as my own, and added vehicle insurance on the item through Outsuruance. I was , up untill recently, a Dial Direct Client. I did a comparison between my wife's policy contribution and saw that there were almost a difference in premium of R 1,500 / month. I approached Outsurance and did they give me EXACTLY the same cover for R1,500 / month cheaper. Upon approaching Dial Direct, and asking the question why there is such a huge difference, they could not answer me, confirming my thoughts of ruthelessly making money out of us consumers. I'ts appaling how companies of this nature dont care on even being market related, and would I advise ALL Dial Direct customers to get comparitive qoutes from other Insurance institutions. </p>

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Replies (3)
Dialdirect
Dialdirect's reply17 Feb 2017, 14:29
Official

Thank you for your comments.

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply17 Feb 2017, 15:04
Official

Thank you for allowing us the opportunity to discuss the matter with you.

We regret that we are not able to offer you a more competitive package at this time and respect your decision as a consumer to accept cover with another insurer.

You are welcome to contact us should you require a new quotation in future.

Regards,

The Dialdirect Team

JB
Johann B's update17 Feb 2017, 15:11
Reviewer Update

Thanks for the prompt reply and call pertaining the instance.