1 reviews | Active since May 2017

03 May 2017, 12:41

Premium increase exorbitant

<p>My premium was increased by 40% in march and I have been trying to get them to give me a better offer but Tahir Mohamed told me that the reason for my increase is that there are more new drivers which is putting me in a high risk of getting an accident, unemployment is also one of the reasons for my increase. I have been with dial direct for more than 10 years and I have never claimed even once. I have been receiving the cash back bonus. They cant even consider my good profile when they are doing the increase. I havent even changed address, nothing has changed but my increase is so exorbitant I cant believe it. I guess this is how Dial Direct treats their loyal customers. They dont value loyalty.</p>

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Replies (2)
Dialdirect
Dialdirect's reply03 May 2017, 12:45
Official

Thank you for your feedback.

We will be in contact to discuss your policy review.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply03 May 2017, 14:03
Official

As discussed we can confirm that we were able to offer you a more competitive premium and trust that you will find the resolve offered to your satisfaction.

Regards,

The Dialdirect Team