KJ
Kieron J
1 reviews | Active since Aug 2012
16 Feb 2015, 16:09
Premium Increase
Contacted the Dial Direct Call Centre after receiving a premium increase of 22%. Explained to Jessica in the call centre that my premium had increased from R1000 to R2100 in November 2014 as I moved cities and that I was now being given another 22% to R2600. Jessica professionally dealt with my query and was able to reduce my premium below my current premium before the 22% increase. Great service! Great to log a compliment after so many negative interactions with the same call centre.
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Dialdirect's replyOfficial
17 Feb 2015, 07:47Hello kieron.johnstone,
Thank you for the stunning compliment.
We shall take great pleasure in sharing your feedback with Jessica and the management team, we are sure they will appreciate it.
Enjoy the rest of your day.
Kind Regards,
The Dialdirect Team
Thank you for the stunning compliment.
We shall take great pleasure in sharing your feedback with Jessica and the management team, we are sure they will appreciate it.
Enjoy the rest of your day.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply17 Feb 2015, 07:47
Official
Hello kieron.johnstone,
Thank you for the stunning compliment.
We shall take great pleasure in sharing your feedback with Jessica and the management team, we are sure they will appreciate it.
Enjoy the rest of your day.
Kind Regards,
The Dialdirect Team
Thank you for the stunning compliment.
We shall take great pleasure in sharing your feedback with Jessica and the management team, we are sure they will appreciate it.
Enjoy the rest of your day.
Kind Regards,
The Dialdirect Team
Best regards,