JS
Janine S

1 reviews | Active since Feb 2017

02 May 2017, 15:34

Premium Hike of 25%

<p>I just noticed (without being notified) that my premium went up 25% this month.</p> <p>This is my 1st year anniversary as a Dial Direct customer so quite a surprise!</p> <p>I called to address this and was told Dial Direct are "Trying to stay in business and adjust premiums to better service clients!?!?!" Really??!??!</p> <p>My vehicle has depreciated, I have never had a claim and my premium is heightened by 25% Shocking.</p> <p> </p> <p> </p>

0
Replies (3)
Dialdirect
Dialdirect's reply02 May 2017, 15:40
Official

Thank you for your comments.

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

Dialdirect
Dialdirect's reply02 May 2017, 16:05
Official

As discussed we can confirm that we were able to offer you a more competitive premium and trust that you will find the resolve offered to your satisfaction.

Regards,

The Dialdirect Team

JS
Janine S's update02 Jul 2019, 08:53
Reviewer Update
Hi

No you did not and I have cancelled my insurance with you. I hope the public see this as there are several reviews showing you hiked your premiums by 25% - 40% ! You doubled house hold content insurance and escalated car insurance well outside of standard inflation.