Premium

I have been with Dialdirect since 2015, this year July I was approached by Discovery with a better quote on my monthly premium, I advised my insurance that I am thinking of taking that with Discovery but because they wanted to keep me they advised they will do a review and see if they can beat the Discovery quote to which they did not but they managed to give me a discount. Before anything else was done I asked the person I spoke to if this will affect my review end of the year, we all know every year premiums go up which she advised that it won't.

Its end of the year and got an email advised of my new premium, called for a review and was told there is nothing they can do as I had already done a review this year I can try again in a couple of months. The new premium is way more than I have been paying for the past two years, I understand that there is a lot of factors but also my track record with the company should also be considered. I got a call from their complaints department and spoke to a guy who was not even willing to hear me out. I know that it is all *******, there is always something that can be done but they choose not to assist. I am sure they have lowered rates for people that did not deserve it. I haven't claimed in years, I am a safe driver, never late with my payment but when my insurance company has to do something for me they directly said NO.

I could careless of the no claim payout but care for being able to afford my monthly premium but they would rather lose a good customer than try and retain one over this. South Africans just know that Dialdirect, 1st for Woman, 1life, Budget Insurance, Auto & General EVEN Hippo (the biggest ****) hippo is one of them, they are all under one company which is TELESURE so if you are not happy with one and you go to hippo you will mostly get quotes for all their subsidiaries so if you think you are leaving them you are still going back to them.

I have learnt my lesson and am done with DIALDIRECT.