Poorest Service

What a terrible experience.

I have a Tyre and Rim insurance with dialdirect. Recently, my Tyre got damaged beyond repair. J called to make a claim and was told to visit tyger wheel where they will measure the threads, take a picture of the damaged tyre and license disk and send a quotation to dialdirect, that was done accordingly. A week went by without receiving feedback, 2nd week I made a follow up..firstly I had to wait for about 20 minutes to be assisted. Eventually they picked up my call but the lines were terrible that I could barely hear what the lady was saying..I then requested that she forwards the outcome to my email, she agreed but that never happened. 2 days later I called again, waited for +/_ same time as previously, the lines were still not clear but this time I could hear the lady who told me the claim was approved but for a certain amount which did not even cover 50% of the amount quoted by Tyger wheel. Following that I decided to cancel but the lady (another one) convinced me not to cancel and put me through to another lady who then gave me a different amount approved. I requested that she send me the proof of approval so I can understand how much is approved and how much difference I will have to pay, guess what, she sent me confirmation of cover which did not give any amount. Later, I received an sms from dialdirect requesting that I rate their service..I gave a low rate and provided reasons. The following day, a gentleman calls me to understand what happened and promised to make sure the matter is resolved and that I will be assisted. To date, nothing from Dialdirect. I am disappointed at the level of incompetence and poor customer service.

I'm now considering changing insurer for my main car insurance because clearly insuring with dialdirect is a risk.