Poor Workmanship Coupled With Worst Customer Service Ever

With regard to this review https://t.co/9QkBFNv6fl I feel like my insurance company has failed me as I have alerted them several times about this issue and they kept on saying "We'll contact the service provider and get back to you". On Saturday 26th May, I got a call from Goodman from DialDirect checking if I have been helped and he promised to get back to me on Monday. Today it's a second Monday and I never had a word from Goodman or anyone from DialDirect. I feel like my insurance has just handed me over to the service provider without caring wether I get service for what I paid for or not.