Poor work performance, Non performance

The NCC

I was a customer of Dial direct for 19 years. I am attaching a letter from them that my policy would cease on the 28th of February 2024 at midnight. They went and debited my account with the March premium of R1527.40 Since then I have had emails from a team leader of theirs, Ms Stainbank that the amount of R1527.40 would be refunded to me by the 6th of March. After Ms Stainbank did not respond to my email today , and Dial direct is a company that doesn't like to communicate with their customers , I contacted them on social media and was informed by someone signing as ^JM that the amount of R1527.40 has been approved and will be available in my account by the 12th of March. I have a problem with them and with this as it is contrary to what Ms Stainbank and I dicussed. I want my money back immediately. They never even had the decency to inform me of this new target date. It has always been me having to contact them. And their failure to communicate and speak to a customer is the reason for the policy cancellation. Dial direct likes to deal with passive consumers. People who can't think for themselves. The uneducated. They don't like to deal with customers who take an active part in the consumption of meaning. We live in a Third World country that is predominantly inhibited by Third World Idiots who are prepared to accept Third World Service Delivery from a company like Theirs! Well ... I don't accept it. There is substantive on the web of people battling to get refunds from Dial direct and debit orders still going off on policies that have been cancelled. I want my money back Now. And not on the 12th or when it suits them. Their dispute department is incapable of resolving disputes which is why I am engaging the NCC. I have openly accused Dial direct of being money grabbers then they show their customers the middle finger. That's how they conduct their business. Their management dont like to speak to customers and they hide behind team leaders who have glorified titles of managers. Or maybe the bosses there just got too many dogs already snapping at their heals. I can go on of a ***boy electrician they once sent here who couldn't solve the problem in my home and fleased me, to a car of mine that was towed away to Suspension City with a wheel that broke off ...their contracted provider. 2 weeks after a car was handed back to me...the wheel broke again and I ended up selling the car. Money lost because of them. And then there was a Mrs Governdor .who insisted that a claim be logged and not an assist and I held firm that it was an assist and it ended up being just That. Job done by their plumber in 10 mins using my plastic ties and a piece of broken tile. @ Dial direct...It has not been nice dealing with You. All Things Must Pass and that includes relationships too. Now ... Put my money back on my account immediately.

Jean Gossman