Poor , substandard, abhorrent service

I want to register my completely dissatisfaction and abhorring service from Dialdirect VAP department, it is now going to the second week I have registered my claim for the scratch on my car, I have sent the pictures which were requested and I got confirmation of receipt. I was told that someone will call me to get the matter moving . Michael was my contact up to this point. I wrote him a WhatsApp, he is still asking me the same pictures which he confirmed he received them. I wrote an email to VAP they responded to say they will contact me to this day nothing is happening It is disheartening to be treated like they are not getting their premiums This is the first platform, I still will complain to other media if nothing happens