poor show dial direct , bad service all round

I logged a claim under my Policy Number: *** nearly 2 weeks ago .<br> a supplier came to my house and reported on the situation , my outer wall is cracked and needs repair ...I was advised by masingita that my claim is not successful and that dial direct wont repair as the supplier told him that a tree had caused my wall to crack and fall down? this is not true.<br> <br> I asked for another supplier to come out to my house so I could go through the repair procedure..and mita said he wont get another supplier ,I must get my own .<br> <br> when I asked tpo speak to a supervisor he committed to me that Rufane (his manager apparently ) will call me back ,or himself ...that was last week ,im still waiting ...<br> <br> kindly listen to the recorded tape , don't take my word for it.<br> <br> disappointing <br> poor service <br> <br> am I not entitled to disagree with the refusal of my claim ? are there no courses of elevation I can employ.this is a violation.<br>