Poor Services

I have comprehensive insurance with Dialdirect. I had an accident on 19th August last month. The following week the car was accessed and sent to Dals panel beaters. Dals panel beaters said they were waiting for parts to start fixing the car, that was 4 weeks. Since 4 weeks ago no communication from from Dialdirect and Dals panel beaters. I still pay for the insurance, my car finance and the access after the car is fixed. I don't know what to do anymore. Maybe my money is black, so they don't need it.