Poor Services

Since the initial feedback received. I haven't received any further feedback I had to call Dial Direct several times only to be advised that my claim was rejected. How is this possible when supposed statements was taken from my ailing uncle and no other validation of my claim was made. I made the request for the statements taken but am yet to receive them. I have been through a hijacking and was paying my premium monthly and it is with extreme disappointment I realized Dial Direct is a sham as they didn't provide me with sufficient reasons why my claim was rejected.. What a waste and poor services from dial direct. I have no option but to take thus further with the Ombudsman. The investigation that was done on my claim was extremely poor. No one has contacted me further regarding affidavits to prove my claim is valid. Extremely disappointed with the poor manner in which my claim was handled. Does dial direct realize the impact of a hijacking financially and emotionally on their loyal client. Their response has been very demeaning and cold without any further options for me to take the claim further to prove them wrong. I write this still in the hope that my claim would be paid