Poor Service , people must stay away from dial direct

04th of April 2019 I have received my annual increase letter from dial direct and I was not happy . 05th of April 2019 I immediately shopped around for an affordable insurance of which I got the same day from another insurance company , my monthly premium reduced by 40% and I then phoned dial direct to cancel but then the consultant that was assisting me begged me not to cancel but still couldn't give me a reasonable offer.

What surprised me on the cancellation letter is written that my insurance have been cancelled midnight 05 April 2019 and it shouldn't be like this because I`ve already paid for the month of April 2019 . Cancellation must be effective after 30 April. 08/04/2019 I then phoned dial direct to correct this but same letter was sent to me that my insurance have been cancelled from the 05th of April instead of 30th April.

I phoned again after getting the second letter that I am still not happy because the date is incorrect and they told me that they cover month to month I must not worry . Told them that I want this in black an white but I am told that the consultants are busy they will correct this .

They don't care , they just want to make money from us. They only care when you buy insurance from them. I think they are doing this on purpose because they a bitter that I have cancelled their insurance.