WN
Wandile N
1 reviews | Active since Apr 2015
25 Jan 2023, 18:01
Poor service-no response.
I am not happy with Dial direct add value services department. I wrote an email to Dial direct, it's been 4 days now no response i just got an automated response, can someone please respond to me or call me you have my number or respond to my email if you can't get hold of me on the phone. I am claiming for scratch and dents.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
25 Jan 2023, 18:03Hello Wandile,
We like to apologize for the service received from us.
Please be advised that the matter has been escalated to the correct department and someone will be in contact with you.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please be advised that the matter has been escalated to the correct department and someone will be in contact with you.
Regards
Dialdirect Team
Dialdirect's reply25 Jan 2023, 18:03
Official
Hello Wandile,
We like to apologize for the service received from us.
Please be advised that the matter has been escalated to the correct department and someone will be in contact with you.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please be advised that the matter has been escalated to the correct department and someone will be in contact with you.
Regards
Dialdirect Team
Dialdirect's replyOfficial
25 Jan 2023, 18:04 Hello Wandile
We are sorry to hear about your dissatisfaction.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your dissatisfaction.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's reply25 Jan 2023, 18:04
Official
Hello Wandile
We are sorry to hear about your dissatisfaction.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your dissatisfaction.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
WN
Wandile N's updateReviewer Update
26 Jan 2023, 12:59when is someone in your company going to contact me because I have not heard from anyone from your company.
WN
Wandile N's update26 Jan 2023, 12:59
Reviewer Update
when is someone in your company going to contact me because I have not heard from anyone from your company.
Dialdirect's replyOfficial
26 Jan 2023, 13:09Our apologies for any inconvenience caused. Please be advised that our team will be in contact with you as soon as possible during working hours. ^AN
Dialdirect's reply26 Jan 2023, 13:09
Official
Our apologies for any inconvenience caused. Please be advised that our team will be in contact with you as soon as possible during working hours. ^AN
WN
Wandile N's updateReviewer Update
27 Jan 2023, 09:39I just called your number ***, talked to someone she puts me on hold because she needs to put the call to claims department. Before she did that i told her calls gets dropped, she did not listen guess what, call dropped. Can you contact me to sort this out.
WN
Wandile N's update27 Jan 2023, 09:39
Reviewer Update
I just called your number ***, talked to someone she puts me on hold because she needs to put the call to claims department. Before she did that i told her calls gets dropped, she did not listen guess what, call dropped. Can you contact me to sort this out.