FF
Faizel F
1 reviews | Active since Mar 2009
12 Sept 2017, 17:29
Poor service / lack of feedback / new App not working
Since the launch of the new Dial Direct App, I've had endless issues with incorrect details and information being displayed within the App. The Payback amounts are being calculated on incorrect premium values, and personal details are not correctly updated. the numerous e-mails are not being attended to and it seems no one is really taking ownership of the issue. No one has responded to my query despite the company's commitment to get back to their clients within 24 hours. Really poor customer service!
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Replies (2)
Dialdirect's replyOfficial
12 Sept 2017, 18:54Thank you for your feedback.
We will be in contact to assist you.
Regards,
The Dialdirect Team
Dialdirect's reply12 Sept 2017, 18:54
Official
Thank you for your feedback.
We will be in contact to assist you.
Regards,
The Dialdirect Team
FF
Faizel F's updateReviewer Update
14 Sept 2017, 12:16Look, I don't know who is doing what or who needs to do what, but you guys are playing around on my profile and things are getting messier!
In the last 24 hours, I was contacted by Louis to discuss the issue, and afterwards someone called again to advise that the issue is being "worked on", so well done in this regard.
What's happened now is that I've received an e-mail stating that my online profile is ready for activation... WHAT!!!??? Ok, so maybe you guys have reset some stuff... I log in, change my password, and still, my details aren't updated correctly! My payback bonus has all of a sudden reduced. My marital status is still not updated. And the section where on can view the stats of the App has disappeared. But what's most annoying is the fact that in the notification section, it states that I need to take my car for a vehicle inspection - WHY!!!???
This is becoming rather ridiculous now. Someone needs to sort this out and sort it out now! I'm already expecting that the monthly payback amount will be incorrect - something which I've been trying to prevent since the very beginning - and then once again, I'd have to fight to get that sorted out.
This is really not how clients should be treated. Surely if you have a technical team who's smart enough to come up with the idea and create this app, there would be some bright spark who's able to fix this problem for a loyal customer.
Awaiting your feedback and solutions.
FF
Faizel F's update14 Sept 2017, 12:16
Reviewer Update
Look, I don't know who is doing what or who needs to do what, but you guys are playing around on my profile and things are getting messier!
In the last 24 hours, I was contacted by Louis to discuss the issue, and afterwards someone called again to advise that the issue is being "worked on", so well done in this regard.
What's happened now is that I've received an e-mail stating that my online profile is ready for activation... WHAT!!!??? Ok, so maybe you guys have reset some stuff... I log in, change my password, and still, my details aren't updated correctly! My payback bonus has all of a sudden reduced. My marital status is still not updated. And the section where on can view the stats of the App has disappeared. But what's most annoying is the fact that in the notification section, it states that I need to take my car for a vehicle inspection - WHY!!!???
This is becoming rather ridiculous now. Someone needs to sort this out and sort it out now! I'm already expecting that the monthly payback amount will be incorrect - something which I've been trying to prevent since the very beginning - and then once again, I'd have to fight to get that sorted out.
This is really not how clients should be treated. Surely if you have a technical team who's smart enough to come up with the idea and create this app, there would be some bright spark who's able to fix this problem for a loyal customer.
Awaiting your feedback and solutions.