MY
Marjorie Y
1 reviews | Active since May 2010
15 Nov 2015, 21:03
Poor service. Getting no feedback.
I have a retrenchment waiver on my policy. End of June I was retrenched. In October I got a new job. My retrenchment waiver was approved. I understand this is outsourced to Assopol. At the beginning of Oct I phoned and did online chat with call centre SEVERAL times to try and get a contact number of who to phone to cancel the waiver but NO ONE could assist. I then phoned and complained to call centre manager Marco Gonsalves. On 15 October he sent me an email confirming the issue was sorted out and I would be debited 31 Oct. No debit took place. Since then I emailed two complaints on your website. No response. Also I cannot take cell calls during the day. Somehow this seems to be very difficult concept for anyone there to understand. I am very angry as I have had to take a low paying job and I really can't afford double debits so can someone sort this out. Please. Pathetic that I have to beg you to take my money. Next year I will look for insurance elsewhere. Disgusting.
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Dialdirect's replyOfficial
16 Nov 2015, 14:41Hello Customer73,
We acknowledge receipt of your complaint.
It is clear that you are experiencing difficulty to have this matter resolved, which is not acceptable. Please allow us the opportunity to investigate your concerns and to provide you with the necessary feedback.
We have noted that you are unable to take calls on your cell phone and will therefore correspond to you in writing.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
It is clear that you are experiencing difficulty to have this matter resolved, which is not acceptable. Please allow us the opportunity to investigate your concerns and to provide you with the necessary feedback.
We have noted that you are unable to take calls on your cell phone and will therefore correspond to you in writing.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply16 Nov 2015, 14:41
Official
Hello Customer73,
We acknowledge receipt of your complaint.
It is clear that you are experiencing difficulty to have this matter resolved, which is not acceptable. Please allow us the opportunity to investigate your concerns and to provide you with the necessary feedback.
We have noted that you are unable to take calls on your cell phone and will therefore correspond to you in writing.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
It is clear that you are experiencing difficulty to have this matter resolved, which is not acceptable. Please allow us the opportunity to investigate your concerns and to provide you with the necessary feedback.
We have noted that you are unable to take calls on your cell phone and will therefore correspond to you in writing.
We sincerely apologise for the inconvenience this has caused.
Kind regards,
The Dialdirect Team.
Best regards,