TS
Thabang S
1 reviews | Active since Feb 2021
03 Feb 2021, 09:17
Poor Service from DialDirect
I have received the worst service from DialDirect for the past 48hrs regarding my geyser. First they sent me a plumbing service (Steynvaard Plumbing Services - Middelburg MP) that ended up blowing up my geyser and now I need an electrician to sort out this mess. I’m yet to receive an electrician sent by DialDirect and I am being sent from one department to the next without any help. Then I’m told that home assist systems are down but no one has the decency to call and inform me. This is unacceptable for a long-term customer who never missed a payment. Very poor service
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Dialdirect's replyOfficial
03 Feb 2021, 10:06Hello Thabang,
We would to apologise for the service you have received.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
We would to apologise for the service you have received.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply03 Feb 2021, 10:06
Official
Hello Thabang,
We would to apologise for the service you have received.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
We would to apologise for the service you have received.
We would like to look into your matter. Please send us a private message with your policy or ID number.
Kind Regards,
The Dialdirect Team
Best regards,