Poor service from DIAL DIRECT that left me and my 2 kids straded, depressed and belongings ****** after accident at night in the rain

On 21 Feb 2019 got an accident while driving at night with my 2 kids. As per norm, foned DIAL DiRECT for emergency assistance and they failed to liaise nor make follow up as the agent dropped the fone on my ears saying what must they help me with . No towing company was dispatched to the scene. Weather was changing n it started to rain, later with the kids realized no help was coming, tried to fix the damage to the car when we got assistance from passing vehicle. Unfortunately some people are evil n they took some of our belongings n upon realizing they were gone. Who do u follow, double jeopardy for us. Emailed DIAL DIRECT immediately of how hurt n sad I was treated by them for requesting their services that I'm paying for. They apologized only the nxt day n promised to deal with matter n that consultant wil call to finalize claim. I waited from till Tuesday the following week to get assistance after I foned, still they apologized but asked where was I going with the kids at night, I believe I am a single parent who can't leave my kids alone especially in this day n era. I tried to seek intervention from my lawyer n they refused to engage with him. I don't have a car n drive with kids to school n bek. My drivers license in the wallet with my family's money n my daughter's cell phone is gone. They say insurance records indicate a tow service was called out, but isn't it that the provider would also call to get directions to where we are, and they say records indicate that the matter was resolved n I received service from them. In Gauteng one has to book online for license renewal or temporary there are no more Walk inns, they clearly didn't know that as they say I must find a way to get a license which they claim they cover in case of a loss. Was requested to blacklist daughters fone n submit ITC as the consultant said they will cover, just a day later she rudely foned n in the conversation mentioned that business director refused to authorize, additionally the money that was in the purse which she said together with the other consultants apologized for the incident n promised to do right. I asked DIALDIRECT if I was ****d, ****ed or vehicle ****** whilst with the kids or all of us being ****ed would they still say we apologize for the lack of service n just moved on with business. Why r we paying insurance when the required service is not provided n they only want to deal with what suits them. They asked why did I travel with money bcos it shud be at home, n if it was at home they would have replaced it not in the car, how does money travel from the bank to wherever you want it to be? but they left us stranded n all that they do is apologize. I have to fight for services from DIAL DIRECT, even worse they r refusing to discuss with my legal representative, then who should intervene on my behalf. Their stories every time they call after I sent an email changes. This has affected me sooo much that I don't believe that DIAL DIRECT understands what me n my kids r going through n the impact of being treated this way, how this whole incident has an effect on my kids, as we are all affected. They say they cannot be liable for what happened to us but do understand that they failed us, REALLY? Different people call u with different stories forgetting all calls are recorded n they don't even want to hear anything except we are sorry . I want them to do what is right n that we can part ways. One might land in a mental health care due to the treatment n service I continue not to receive from DIAL DIRECT. If they or anyone were in my shoes, what would u do?