Poor service from Dial Direct

I am writing this with a sadden heart, of a relationship that started December 2019, I payed all my premiums on time all the times but my first claim which happened in April 2021, 25th to be exact, after a minor accident I had, the Lady called Joelene Naidoo was given my case, i had to call all the time to get feedback, send emails after emails, I had to beg and beg for them to give me feedback, then the 26th of May which is a month and a day later I am told the claim was rejected and even my policy will be cancelled and I will be refunded of my Premium of May which I will get in 2 yo 3 days, and that never happen, now my emails are not being responded to, all I cam say is I curse the day I gave Dial direct a chance to be my Service provider or my insurer, what a way to serve their people