Poor service experienced at Diealdirect.

I was involved in a car accident in October 2024 and the third-party who was traveling in a company vehicle during the accident took liability. I then called Dialdirect. My car was taken in the Autobody repairs. I then paid the access fee of R1900 to the Autobody repairs. I contacted Dialdirect and was told that the third-party is not insured. I phoned the third-party's employer and they assured me that the employee is covered and they are with Hollard. They even gave me a claim number to submit to Dialdirect. The consultant known as Buti Mokwena then gave me the claim number that I sent to him, but his has a missing number. This is the most horrible service I've ever had.