POOR SERVICE DELIVERY FOR CLAIM

Dialdirect

I am really disappointed in th service I got since my accident on 17 jan 2019 Car was towed away and delivered to telesure yard on the next day 18 Jan 2019. I reported the accident and lodged a claim telephonically. It is today the 14th day after the accident and Bernard, the claims consultant never came back to me confirming if my car was written off or the buy back price. Bernard said to me on Friday 25 Jan 2019 that he is waiting on ussel the assessor to come back to him with the outcome and some figures. I called on Monday 28 Jan 2019 and got no real services. Called on Tuesday 29 Jan 2019 and got no real service or amounts or even a call back from Bernard confirming the status of my account. On Monday my sister went to go view my car at telesure yard and found my car in the action qeeu. This mean my car is ready to be auctioned whilst I got no reply from Bernard if the car is written off or the otion to buy back. I will be taking this to the media for I've even been billed for insurance for a car I don't have anymore.Pls confirm what is happening.

One tell m 10 days then another 10 to 14 days to handle claims