Poor Service Delivery

I am extremely disillusioned with Dial Direct. I have been a loyal customer for several years and premiums were paid monthly. With the support offered too them I was offered no support when my vehicle was hijacked. I indicated to them as per policy I was allowed to use the vehicle and was visiting for personal reason. As I was traumatised it seems that they did not offer me the proper advise and now have reasons not to pay me out. It is with utmost dismay I write this in complaint that I am extremely unhappy with the poor service delivery. I hope they can rectified this as I am now going to experience difficult without a vehicle due to the poor service delivery I would advise people not to use dial direct. I would also hope they rectify the difficulties caused and pay me out as I have paid them monthly premiums to cover for any off these eventualities.