DM
Davidzo M
1 reviews | Active since Nov 2015
10 Nov 2015, 15:05
POOR SERVICE DELIVERY
I lodged a claim against one of their clients almost 3 months ago and I have STILL not heard anything about how my case is going. I have had to call them over and over for updates and they always say that there is something I don't have or that I haven't given in to them. (But they don't tell me so I don't know how I'm expected to know!!!) The person handling my case is apparently never available to speak to and the manager never picks up his phone.
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Dialdirect's replyOfficial
10 Nov 2015, 15:52Hello Warriorprincess ,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided without any success.
We have requested that you are contacted by our Legal department who will discuss your concerns with you.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided without any success.
We have requested that you are contacted by our Legal department who will discuss your concerns with you.
Regards,
The Dialdirect Team.
Dialdirect's reply10 Nov 2015, 15:52
Official
Hello Warriorprincess ,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided without any success.
We have requested that you are contacted by our Legal department who will discuss your concerns with you.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided without any success.
We have requested that you are contacted by our Legal department who will discuss your concerns with you.
Regards,
The Dialdirect Team.