Poor service ,consultant and assessor attitude.

I lodged a claim on the 13 Jan 2015 regarding the damaged ceiling as a result of storm that has occurred during the week of 12-13 Jan 2015. Dial direct authorised Kwartel contractors to do a damage assessment. An assessor from Kwartel came to my house and ask me where the owner of the house was and that it was he second time coming to the house. I just told him the owner was not around. I let him inside the house and show him where the ceiling has been damaged. He took pictures, measurement of the affected ceiling, went on top the roof. e finished and left and told me I will hear from the insurance in due course. After 21 days of an open claim without any feedback from ROGERIO RAMOS RODRIGUES, I decided to call and find out what is causing the delay. ROGERIO RAMOS RODRIGUES was sitting on the report that he has received from the kwartel assessor who informed dial direct that the damage was as a result of blocked gutters. The funny thing is, the gutters are blocked on the garage side and there is no damage to the ceiling in the garage. The side where damage is does not even have gutters. I don't want that assessor ever in my house