Poor service concerning mechanical warranty.

The problems started when the dial direct call centre agent took down the wrong details. because of this when we wanted claim for motor repair we couldn't.

Then we phoned and after an investigation it was concluded that the agent took down incorrect banking details.

Dialdirect informed us we can move forward with the claim as it was their fault for incorrect banking details. This was in the beginning of December 2018. Today I phoned on the 30th of January to only be informed the policy was never activated (this has been resolved).

Now the problem is the vehicle has been repaired out of my own pocket and we are struggling to get the money back from dial direct we took the car to an RMI approved mechanic as we got the go ahead to say any RMI approved mechanic can be used. I am not getting anywhere with dial direct