NS
Ntja S
1 reviews | Active since Jul 2014
28 Aug 2023, 10:22
Poor service (Centralized claim update)
I call in to get update of my claim and I was told to hold while they try contact the person who will give me an update, after 15 minutes I hang up as no one was getting back to me. I find it so unprofessional for only one person to give feedback on a huge company like these. :(
Helpful (0)
Replies (4)0
Replies (4)
Dialdirect's replyOfficial
28 Aug 2023, 10:31 Hello Ntja Samuel ,
We are sorry to hear about your experience.
Please provide us with the policy number so we can have our team look into the matter.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Please provide us with the policy number so we can have our team look into the matter.
Kind regards,
Dialdirect Team
Best regards,
Dialdirect's reply28 Aug 2023, 10:31
Official
Hello Ntja Samuel ,
We are sorry to hear about your experience.
Please provide us with the policy number so we can have our team look into the matter.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Please provide us with the policy number so we can have our team look into the matter.
Kind regards,
Dialdirect Team
Best regards,
NS
Ntja S's updateReviewer Update
28 Aug 2023, 10:42***
NS
Ntja S's update28 Aug 2023, 10:42
Reviewer Update
***
Dialdirect's replyOfficial
28 Aug 2023, 10:53Thank you. Our team will be in contact to assist.
Best regards,
Dialdirect's reply28 Aug 2023, 10:53
Official
Thank you. Our team will be in contact to assist.
Best regards,
NS
Ntja S's updateReviewer Update
14 Nov 2023, 15:34Even today no one called or sent email what a bad service.
NS
Ntja S's update14 Nov 2023, 15:34
Reviewer Update
Even today no one called or sent email what a bad service.