Poor Service by Dial Direct from 1/03/16 to Date

Btn 1/3/16 and 11/3/16(approval date)they took time in verifying previous insurance history.They did not provide any feedback regarding the delays they were experiencing in finalising the claim timeously.After chasing them up on a frequent basis the claim got finalised.Every step of the way most of the expectations that DialDirect gave me explicitly were not met.I have heard nothing back from both DialDirect and RenewIt regarding the status of the vehicle nor the ETA of completion of repairs.RenewIt via DialDirect made a commitment on numerous occassions to provide an ETA on repairs which has not been met.I am extremely unsatisfied with the poor service I have received from DialDirect and their preferred repair company (RenewIt). There was no sense of urgency in finalising the claim nor in managing the relationship and expectations of the repair process even though that they knew that I would no longer have access to a hired vehicle after 30 days(extended to 33). This poor service has resulted in negative consequences for myself,as from 4/04/16,I will no longer have access to a hired vehicle and do not know when to expect to receive my personal vehicle back from RenewIt.