poor service by dial direct

I am totally dissatified with te way Dial Direct is handling my case. <br> <br> The accident was on 20th June 2015 and the tow service arrived on time. On Monday 22nd June 2015 I was to ld by Dial Direct that the vehicle will be assessed within 5 days.1.That did not happen <br> <br> I was also told the vehicle will be towed to MECCA in Mafikeng<br> 2. That was not done<br> I phoned on Friday 26 JUNE 2015 I was told it was assessed on the 22nd June 2015, I dont know how that was feasible because my car is still with the tow service provider <br> <br> On Monday 28th after almost a week I Went to Setlopo village where the Platinum towing guy stays, I found my car there and there is no security not even a piece of fence, I AM COMPLETLY DISSAPOINTED WITH THE POOR SERVICE AND MISREPRESENTATION YOU POTRAYED.<br> <br> <br> Also note that the curtesy car should returned on the 08th July 2015 and you have not assessed my car, just advise me whether you will take responsibility of extending the use of the curtesy vehicle.<br> <br> I phoned them on 30th June 2015 and they promised to fone back until now there is no response <br> Kedireng Phyllis Molatlhwa<br> ***<br> <br>