Poor service, bad client experience

Item: Dialdirect
Rating: 2
Author: Sicelo B

Today marks a month since I lodged claim for replacement household on 31 Dec 2019. This claim is yet to be finalized. I have received only 1 item. Customer service at this company leave a lot to be desired. They do not revert back to the client unless you call to follow up. This is against the backdrop of my protestations they wanted to unilaterally increase my premium by 22%. I challenged this , they reduced it but still the increase far beyond CPI or PPI. Its a shame how this entity treats its clients.

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

31 Jan 2020, 13:03

Hi Sicelo,

We are sorry to hear about your service experience.

We will escalate your matter to our team to look into.

They will contact you with feedback.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply31 Jan 2020, 13:03

Official

Hi Sicelo,

We are sorry to hear about your service experience.

We will escalate your matter to our team to look into.

They will contact you with feedback.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's replyOfficial

11 Feb 2020, 09:47

Hi Sicelo

We can confirm that contact was made and the matter has been resolved.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply11 Feb 2020, 09:47

Official

Hi Sicelo

We can confirm that contact was made and the matter has been resolved.

Kind Regards,
The Dialdirect Team

Best regards,

Poor service, bad client experience

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