LM
Lorraine M
1 reviews | Active since Dec 2021
25 Nov 2025, 06:22
Poor Service and Zero Communication from Dedicated Advisor
I submitted a claim on November 12, and to date, I have received absolutely no feedback. I am forced to constantly chase updates myself, which is unacceptable. The so-called 'dedicated' advisor, Makhukho Malatji, has completely ignored every message I’ve sent through the app ,not a single response. This level of service is extremely disappointing and needs urgent attention. #BlackFriday
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Dialdirect's replyOfficial
25 Nov 2025, 07:32Good day Lorraine,
So sorry about your experience and know you deserve better
We acknowledge receipt of your complaint and have requested from our team to call you to assist.
Kind regards,
The Dial Direct team
So sorry about your experience and know you deserve better
We acknowledge receipt of your complaint and have requested from our team to call you to assist.
Kind regards,
The Dial Direct team
Best regards,
Dialdirect's reply25 Nov 2025, 07:32
Official
Good day Lorraine,
So sorry about your experience and know you deserve better
We acknowledge receipt of your complaint and have requested from our team to call you to assist.
Kind regards,
The Dial Direct team
So sorry about your experience and know you deserve better
We acknowledge receipt of your complaint and have requested from our team to call you to assist.
Kind regards,
The Dial Direct team
Best regards,