Poor Service and No accountability

I am not happy with how Dial Direct treat their clients. My car engine was almost damaged for good because of their negligence and love for money. I was involved in an accident during Easter time in a very dangerous zone at night very far from home. I firstly waited for the car to be towed for about 3-4 hours and then told to organize my own transport from Eldos side to Centurion in early hours of the morning. Then my car was taken to a panel beater that is not Audi approved(RenewITSandton). They did a terrible job on the car, the pumper was not aligned and the painting on the pumper was terrible. Apparently Dial Direct advised the panel beater to use after markets parts on a car that still look as new and they used whatever they could get despite the size /made etc. So I formally complained and they then arranged for me to take the car to AutoMagic Centurion, which was also not Audi approved. AutoMagic Centurion fixed the bumper very well, however, since they are not Audi experts, they did not return some parts in the bonett properly when they were done with the bumper. The coolant pipe was not connected back to the engine. As a result immediately after collecting the car, the engine was overheating and there was a bad smoke that was coming from the engine. I also notice that there was pinkish liquid on the floor when I traced back. So I called the insurance to report this and they asked me to take the car back to AutoMagic Centurion. I requested that they do proper assessment to check if nothing was damaged from that negligence incident. To cut the story short, the red engine light was on following the incident. So they indicated that the thermostat was the problem which then Dial Direct pay for it to be replaced given that it was not my fault. It appeared that was actually not the problem but something else connected to the engine got damaged during the incident. So I received an sms from AutoMagic Centurion that I need to return the courtesy car and that my car has been fixed I must come and collect. So when I arrived, they took the key for their rental car, then they park my car outside, which was strange. My experience has been that they will bring it in the wokshop and take you through what has been fixed and make you sign. When I got to the car, the red engine light was on. So when I questioned why they said the car is ready for collection when it is not in the state to be driven. They said assed the car through VW who advised what the problem is and my insurance said they will not pay as it is a warranty item. I must talk to my insurance they are done with me . So when I engaged my insurance they advised they are done with me and that it is my problem to see how I will fix the car. I tried all I could to get the help, even their complaints department and did not come right. I am very disappointed as I am a victim here, my car engine was fine until they trusted panel beaters that are not Audi approved to fix my car. I have now fixed my car with Audi and would appreciate if Dial Direct can take responsibility and pay me back for the inconvenience they caused me.