1 reviews | Active since Dec 2016
Poor service and lack of accountability (fuel drained and car scratched)
My car was involved in an accident and Dialdirect approved my claim. They then appointed TVR Panelbeaters from Tzaneen to fix my car.
Last year December I had issues with the headlights and discovered that the baluster were damaged. Upon proper assessing the headlights, I then noticed that the headlights were reconditioned and not in good condition.
I took the car to Mercedes Benz for proper technical assessment, which they recommended that the lights need to be replaced.
Dialdirect requested that I allow them to take my car for another assessment from their dealer, which I agreed.
I took pictures before the car left as proof of how the condition was including the fuel on the tank.
Instead of replacing the headlights, the following was done: 1) They re-programmed the headlights 2) They scratched my car and don't want to take responsibility 3) They used my car claiming to be test-driving it (83km to test headlights) 4) They drained fuel and forgot their pipes inside the boot
Responsible officials from DialDirect are: 1) Shaun Coetzee 2) Gabriella Gomez 3) Nicole Green
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Kind Regards
Dialdirect Team
Kind Regards
Dialdirect Team
Do you think I would have written to HelloPeter if there was an escalation process to be followed?
The response received was as follows:
Good morning Mr. Phakula
What more evidence do you want from me that fuel was drained from my car.
I have sent you photos of the pipe that your guys forgot in my car's boot which was used to drain fuel from the tank.
I have sent you pictures of gauge the day the car was picked which had full tank.
I also sent you pictures of when the car was returned, which show that the car had been driven for 83km and strange enough this time the was empty.
What more do you want.
I also have tracker records to prove that my car was misused.......what was that car doing at OR Tambo?
Do you think I would have written to HelloPeter if there was an escalation process to be followed?
The response received was as follows:
Good morning Mr. Phakula
What more evidence do you want from me that fuel was drained from my car.
I have sent you photos of the pipe that your guys forgot in my car's boot which was used to drain fuel from the tank.
I have sent you pictures of gauge the day the car was picked which had full tank.
I also sent you pictures of when the car was returned, which show that the car had been driven for 83km and strange enough this time the was empty.
What more do you want.
I also have tracker records to prove that my car was misused.......what was that car doing at OR Tambo?