Poor service all round

If I could I would give them a negative star. Customer Service is just pathetic. No sympathy either.

I haven't seen my car since 14 September 2020. It's now almost Christmas.

My car was taken to Lansdowne Coachworks for repairs. I kept in contact with them for the duration of the time that my car was with them. But as time moved on, I started getting impatient. When I went to their offices to find out what's happening with my car, the receptionist told me that they have been stalling me and was planning on obtaining parts from the s**** yard and so.

I contacted dial direct regarding this matter and the fact that I haven't seen my car since that time. Only, then they started asking for progress reports and so from them. And this was 2 months after my accident.

The car is at a new workshop now, but the way I've been treated by Dialdirect and their partners is just unacceptable. Without constant phoning or correspondence then feedback or any form of communication from them was/would be non-existant or delayed.

I'm extremely unhappy with them, especially after I asked them for assistance regarding the excess. I would not recommend them at all.