SM
Sbongani M
1 reviews | Active since Oct 2018
14 Sept 2026, 13:03
Poor Service
Not satisfied about the way my claim is handled,my policy is access free and now I'm told that the access is higher than the claim amount therefore it won't be processed. I'm so disappointed the way I'm treated because I know that my policy is access free
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
14 Sept 2026, 13:09Good day Sbongani,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and understand your frustration regarding the handling of your claim.
We have received your feedback and have located your details.
Your concerns have been escalated to the relevant team for investigation.
A consultant will assess the matter and provide clarity regarding the excess applicable to your policy and the outcome of your claim.
We value your feedback and appreciate the opportunity to address your concerns. We will be in contact with you as soon as the review has been completed.
Kind regards,
The Dial direct team.
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and understand your frustration regarding the handling of your claim.
We have received your feedback and have located your details.
Your concerns have been escalated to the relevant team for investigation.
A consultant will assess the matter and provide clarity regarding the excess applicable to your policy and the outcome of your claim.
We value your feedback and appreciate the opportunity to address your concerns. We will be in contact with you as soon as the review has been completed.
Kind regards,
The Dial direct team.
Dialdirect's reply14 Sept 2026, 13:09
Official
Good day Sbongani,
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and understand your frustration regarding the handling of your claim.
We have received your feedback and have located your details.
Your concerns have been escalated to the relevant team for investigation.
A consultant will assess the matter and provide clarity regarding the excess applicable to your policy and the outcome of your claim.
We value your feedback and appreciate the opportunity to address your concerns. We will be in contact with you as soon as the review has been completed.
Kind regards,
The Dial direct team.
Thank you for bringing this matter to our attention.
We are sorry to hear about your experience and understand your frustration regarding the handling of your claim.
We have received your feedback and have located your details.
Your concerns have been escalated to the relevant team for investigation.
A consultant will assess the matter and provide clarity regarding the excess applicable to your policy and the outcome of your claim.
We value your feedback and appreciate the opportunity to address your concerns. We will be in contact with you as soon as the review has been completed.
Kind regards,
The Dial direct team.
SM
Sbongani M's updateReviewer Update
14 Sept 2026, 13:18All I need is for the claim to be processed accordingly as I'm desperately in need of the claimed item
SM
Sbongani M's update14 Sept 2026, 13:18
Reviewer Update
All I need is for the claim to be processed accordingly as I'm desperately in need of the claimed item