Poor service

I was involved in an accident In May 2015, put a claim through with my insurer Dial Direct, I was later advised to take my car to a specific repairer and pay access of R2600 which will be refunded as soon as the third party pays the insurer. I managed to get hold of the third party and asked the insurer to contact the third party which was done, I was then informed that the third party had agreed to pay and I will be contacted with feedback from the legal team and will be refunded. A month later, with no word from Dial Direct's legal team, I took the liberty of calling and was informed by 4 people that Jay was the person handling my case. I then spoke to Peter Motlhala who kindly transferred me through to Jay, when I spoke to Jay he told me I should \wait until my name pops up on the system and only then will a consultant handle my case and give me feedback"";15/07/08 9:43;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;410465;886785;18;2;0;0;0;0;2;NULL;NULL;NULL;15/07/01 13:35;15/07/01 11:41;REFUSES TO PAY FOR WORK COMPLETED;6,81E+12;GIANMARCO LORENZI;***;MY COMPANY DESIGNED, MANUFATURED AND INSTALLED SOME WALLART FOR CLEARDATA'S OFFICES. WE NORMALLY DO NOT DO 50% DEPOSITS PURELY BECAUSE THIS IS WHAT HAPPENS. GIANMARCO LORENZI APPROVED EVERYTHING (I HAVE IT ALL IN WRITING) WE INSTALLED THE ARTWORK AND HE NOW IS REFUSING POINTBLANK TO EVEN TALK TO US OR REPLY TO OUR EMAILS. I HAVE SPOKE TO A NUMBER OF OTHER SUPLIERS WHO HAVE TOLD ME THIS IS HOW HE OPERATES. HE STIL OWES OUR COMPNAY OVER R6000, KEEPS PROMISING VIA HIS STAFF IT WILL BE PAID BUT TO DATE WE HAVE HAD NOTHING, NOT EVEN AN EMAIL.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868190;886787;14;2;0;0;0;0;2;NULL;NULL;NULL;15/07/01 13:31;15/07/01 11:42;Ignored Clients;;Robert Thomson;;Poor service delivery from placement of order, delivery of invoices for payment and poor delivery of goods delivered. A promise of 9 days delivery was only met after about 1 month, without delivery refund as promised by Robert Thomson, himself.<br> <br> After payment of second order (big mistake) no communication is received, e-mails are not answered and phone line is not working.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;310247;689574;14;5;0;1;0;0;5;NULL;NULL;NULL;15/07/01 13:32;15/07/01 11:44;Came to the Party ;6,10E+12;Beryl J;***;A price \dispute\"" for a product advertised on their webpage was handled"