Poor service

I have a very bad experience with this insurance. My car got damaged by the storm on the 4th of January, I submitted a claim and was sent to the Hail center that booked my car in on 18 January 2022. Till today my car is still standing there and the panel beater cannot do it without the authorization, I really don'tkniw what's taking so long to give a go ahead it's almost a month now without a car. Furthermore when I call they all transfer me from one person to the next without any exact answer. I am now tired of following yet they don't forget to debit when it's month end.