Poor service

I made a claim in September 2024 with Dial Direct ,then every time am the one who is supposed to call to get updates.My car was taken to a panel beater in the East Rand and am residing in the West Rand,and was told i don't know what am talking about when i asked why is my car in the East not in the West.

On the 7th October 2024 i went to collect my car and found that the car was not fixed in front ,so i called them and the person who assisted me said she could see on the system that the front of the car was also reported as part of the accident,and she could not understand why it was not included on the job card by the assessor and then it was then approved.

This morning (11/10/2024) i called again to check the progress on my request for the car hire and was again told it was escalated to the claims department. Apparently the assessor wrote on the report that the damage on the front of the car was not reported on,mean while the car was towed to their yard in Roodepoort North where their assessor saw the car ,made markings of all the damages and still says that it was not included in the report.

I am currently without a car since the 4th October 2024 which makes travelling impossible.