Poor service

Worst service over the past month. I have been with them since 2019, I changed vehicles last month and got quoted on it. I then requested a discount, to which the retentions consultant said she would get back to me. I missed a call two days later to which I tried to return. I have been trying to get through to the retentions department for a month now. They are always somehow not available when I call and I kept being told that they would contact me back as soon as someone is available. This is very poor service, it has me thinking it is the same poor service I would receive at claim stage. No response and yet end of the month they will make sure to deduct the premium to which I still have not received any responsive regarding a discount. A premium I cannot afford. I have been patient for a whole month with no result. I am shopping around for a different insurer