Poor Service

Only scoring a 1 because zero isn't available. It's been two weeks since claim was logged and I was informed someone would call me in regards to the claim. Nobody has called me since. Instead I'm the one calling in, every other day and still getting transferred from pillar to post just to be given an unsatisfactory response. Yesterday I spoke to an agent by the name Leanne Didericks, who lacks empathy and doesn't seem to have the concerns of her customers in mind. I was on the call for 20 minutes, I had to ask everything instead of being explained to as this is my first claim since I joined Dial Direct years ago. She was just cold, disinterested and standofish. I'm not sure why such people join the service industry in the first place if they are unhappy to be there. I was even that someone will call me and even today I've just been told someone from claims department will call me, which they never do. This is my first claim and I keep getting sent pillar to post without proper feedback. The service has been ********** to say the least. Highly disappointed.