Poor service

Good day I've had an incident with my vehicle and wanted to aim with dial direct and im truely disappointed in the poor service I've received from them. They are quick to deduct their monthly premium but we it comes to a aim there's always an issue. It's been over 3 weeks of emails sent backwards and forwards and now I have to submit my insurance history of all the insurances I've been with to ensure I have had insurance. Why do I even have insurance if this is the **** I have to deal with. I will make sure no one ever insures with dial direct. Worst service I've ever experienced